Towards Reducing Foreign Language Anxiety Using Level-Appropriate Embodied Conversational Agents

Krishan Rajaratnam, Wenbin Gan, Yuan Sun

Foreign language anxiety (FLA) can be a major barrier to second language acquisition (SLA), especially in conversational contexts. With the proliferation of large language models (LLMs) throughout all areas of life, recent work suggests that interacting with LLM agents can be instrumental within the field of SLA and foreign language education, especially for reducing FLA. Related work also suggests that linguistic demands and task complexity can be predictors of FLA, implying that the use of demanding, complex language could lead to learners experiencing higher FLA. In this paper, we propose a novel multi-agent embodied conversational system that generates level-appropriate dialogue for English language learners. These levels are based on those defined by the Common European Framework of Reference for Languages (CEFR) to describe non-native listener and speaker proficiency. Using a "generate-evaluate-regenerate" loop with multiple LLM agents and a level classifier, it achieves a desired simplicity that is adaptive to the user's proficiency level. We also share the results of a preliminary small-sample pilot study that tested this system with Japanese university students, to see whether it would yield lower FLA levels than an unsimplified embodied conversational agent. Analysis of conversational output showed that 87.4% of dialogue sentences generated by the proposed multi-agent system fell within one predicted CEFR level of the learner's self-assessed proficiency, compared to 54.1% for the unsimplified agent. This suggests that the novel system is better able to produce output at an appropriate level for the learner. Though this study did not yield statistically significant evidence that the system reduces FLA levels in Japanese learners of English, likely due to a small sample size, it provides usability findings and culturally-informed design insights that will inform future study.